Your satisfaction is our priority - Transparent and fair refund terms
We're confident you'll love our service, but if you're not completely satisfied, we offer a hassle-free refund within 30 days of purchase.
No questions asked refund policy
Refunds processed within 3-5 business days
Your payment information is always protected
Contact our support team via email or through your account dashboard with your order details.
Day 1Our team reviews your request and verifies eligibility within 24-48 hours.
Day 1-2Once approved, we initiate the refund to your original payment method.
Day 2-3Funds appear in your account. Processing time varies by payment provider.
Day 3-7If you experience persistent technical issues that prevent access to our service despite our support team's best efforts to resolve them, you're eligible for a full refund regardless of the 30-day limit.
Duplicate charges, incorrect billing amounts, or unauthorized transactions are always eligible for immediate refund once verified by our billing department.
If advertised content becomes unavailable due to licensing changes or publisher restrictions, we offer either a pro-rated refund or account credit at your preference.
Processing Time: 3-5 business days
Refunded to original card used for purchase
Processing Time: 1-2 business days
Refunded to PayPal account
Processing Time: 24-48 hours
Refunded in USD equivalent at current rate
Processing Time: 5-7 business days
Direct deposit to bank account
You can request a refund by contacting our support team at refunds@premiummags.com or through your account dashboard. Include your order number and reason for the refund request.
Upon refund approval, your account access will be terminated and we request that you delete any downloaded content. Continued use of downloaded content after refund may result in legal action.
Yes, partial refunds are available for annual subscriptions if you cancel within the first 30 days. The refund amount is calculated based on unused months minus a processing fee.
If your refund request is denied, you'll receive a detailed explanation. You can appeal the decision by providing additional information or escalating to our management team.
No fees are charged for legitimate refund requests within our policy guidelines. However, excessive refund requests may result in account restrictions.
Our support team is here to assist you with any refund-related questions
Average response time: Less than 2 hours during business hours